Privacy Policy

Fix It Flores ("I", "me") is Jon Flores, a one-person handyman and repair business in the South Bay, Los Angeles. This policy explains what information I collect when you book with me, text me or use this website, and what I do with it.

What I collect

Details you give me: name, phone number, address, gate or access notes, a description of the job and photos you choose to send.
Texts and calls with my business phone, so I can reply, book the job and keep a record of what you asked for.
Job and billing records: dates, what was done, prices, bills and whether they're paid. I don't store full card numbers; card payments go through my payment processor.
Basic technical data my web host logs to keep the site running and secure (such as IP address and browser type). No analytics trackers or advertising cookies.

How I use it

To schedule and do the job, plan my route and give you an arrival window.
To text you about your job: confirmations, reminders, "on my way" notes, bills, receipts and follow-ups you asked for.
To bill you and keep records of the work.

I don't sell or share your personal information for advertising.

Text messages

When you give me your number or text me, I'll text you about your job. Message frequency varies (usually a few messages per job). Message and data rates may apply. Reply STOP at any time and I won't text you again; reply HELP or call for help. Agreeing to texts isn't a condition of hiring me. You can always call instead.

Who I share it with

Only the services that help me run the business, and only what they need: my payment processor (to send bills and take payments), my web host (Cloudflare) for this website, map and address lookup services to plan routes, and Apple Messages / your phone carrier to deliver texts. If I refer a bigger job to a licensed contractor, I'll only share your details with your OK. I may also share information if the law requires it.

How long I keep it

I keep job and billing records as long as I need them for billing, warranty questions and tax records. You can ask me to delete your information at any time.

Delete or see your information

call or text (310) 951-9774 and say "delete my information" or "send me my information." I'll confirm it's you (usually by texting the number on file) and respond within 30 days. Records I'm required to keep by law (such as completed payments for taxes) may be kept, and I'll tell you if that applies.

Your California privacy rights

If you live in California, you can ask what personal information I have about you, ask me to correct or delete it, and you won't be treated differently for asking. I don't sell or share personal information as California law defines those terms.

Children

This site and my services are for adults arranging work on their home or business. I don't knowingly collect information from children under 13.

Security

Customer records are kept on a computer I control, behind a password, and this site uses encrypted (https) connections. Please don't send card numbers or Social Security numbers by text.

Changes and contact

If I change this policy I'll update the date below. Questions: call or text (310) 951-9774.

Effective November 11, 2026.